Please email us at your earliest convenience help@theskinpantry.com with your order number and any details and we will do our level best to make it right. Seeing you happy makes us smile! We look forward to the opportunity to bring you delight!
We want to make every element of your Skin Pantry experience special. Your order is exclusively handcrafted for you. Hence, once placed, it cannot be canceled for any reason. Please read our replacement policy given below:
Only goods if are at the time of delivery to you are damaged only then the same will be replaced. Replacement: If the goods are damaged during transit, the User can send photographs of the goods at help@theskinpantry.com
Replacement shall be of products which are unopened. Damages caused to the goods on account of negligence, improper usage or wrong application on the part of the customer will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once.
No cash refunds are permitted.
Please allow one to three weeks from the day of your replacement request to be processed.
You will be contacted once your replacement is complete. Please note that we do not offer exchanges or refunds on any sale. If you have any questions or complaints regarding the products, please email us at help@theskinpantry.com
Our products are as fresh as food. We advise a shelf life of 3 months from the time your individual treat was made. After 3 months we recommend to refrigerate them & use them as soon as possible.
Essential oils are potent and offer the skin impressive benefits. As with all medicine, proper usage is important. We recommend doing a patch test inside your elbow (not face) & wait for 20 minutes. If there’s any reaction like redness or itching then please do not use the product.
Our entire range is safe for pre-conception, pregnancy, breastfeeding, and children above 12 years of age. We suggest you do a patch test for all products with essential oils before using them.
Our ingredients are not tested on animals, nor are any of our products. Every product is created by us and us alone, with immense love and attention. Our Skin Pantry team is made up of people who are sensitive and conscious towards the environment and our planet. Our entire range is vegan.
Our products are not edible. All our products are for external use only.
We pride ourselves in sourcing all-natural ingredients of the highest quality we can find. Our ingredients are a mix of natural, organic & best wild sourced plant extracts. Not all ingredients we procure can be certified organic – such as clays and salts. Our promise is to bring you the best quality through our products.
